Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") describes how bigcor (the "Platform", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information obtained from users (the "User", "Player", "you", or "your") of the bigcor online betting and gaming platform, including the website located at https://bigcor.cam and all associated services, games, and products offered thereon.

bigcor operates as an internationally licensed online betting platform serving English-preference players across Indonesia. We are committed to maintaining the highest standards of data protection and privacy in compliance with international data protection regulations and best practices. By using the bigcor platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with any provision of this Privacy Policy, you must immediately cease use of the platform and refrain from creating an account. bigcor reserves the right to amend, modify, or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page, and the "Last Updated" date at the top of this document will be revised accordingly. Continued use of the platform following any modification constitutes your acceptance of the revised Policy.

2. Information We Collect

bigcor collects several categories of personal information to operate the platform, process transactions, verify identity, prevent fraud, comply with legal obligations, and deliver a secure and personalized betting experience. The types of information we collect include:

2.1. Information You Provide Directly

When you register an account on the bigcor platform, you voluntarily provide the following personal information:

• Identity Information: Full legal name (as it appears on your KTP or national identification document), date of birth, gender, and nationality.
• Contact Information: Email address, phone number (mobile), and residential address (street address, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery purposes.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja account numbers or phone numbers associated with e-wallet accounts), and payment card information if applicable (card number, expiration date, CVV are processed by third-party payment processors and are not stored on bigcor servers).
• Verification Documents: Copies of government-issued identification documents (KTP, passport), proof of address documents (utility bills, bank statements), and selfie photographs submitted as part of the Know Your Customer (KYC) verification process.

2.2. Information Collected Automatically

When you access and use the bigcor platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version (Chrome, Firefox, Safari, Edge), screen resolution, and unique device identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location (country, region, city derived from IP address), time zone, and connection timestamp.
• Usage Data: Pages visited, clickstream data (sequence of page views), time spent on each page, games played, bets placed (event, market, odds, stake, outcome), deposit and withdrawal history, bonus claims, search queries entered on the platform, and referral source (how you arrived at bigcor).
• Communication Records: Transcripts of live chat sessions with customer support, email correspondence with bigcor, and records of phone calls (if applicable, with your consent).

2.3. Information from Third Parties

bigcor may receive personal information about you from third-party sources, including payment processors (banks, e-wallet providers), identity verification services, fraud prevention agencies, credit reference agencies, and marketing partners (if you have opted in to receive promotional communications). We use this information to verify your identity, process transactions, prevent fraud, and comply with legal obligations.

3. How We Use Your Information

bigcor collects and processes your personal information for the following legitimate business purposes:

3.1. Account Management and Service Delivery

• To create, maintain, and manage your bigcor account.
• To verify your identity and age (ensuring you are at least 21 years old) through the KYC process.
• To process deposits, withdrawals, and other financial transactions securely and efficiently.
• To enable you to place bets, participate in games, claim bonuses, and use all features of the platform.
• To maintain accurate records of all transactions, bets, and account activity for auditing and dispute resolution purposes.

3.2. Legal and Regulatory Compliance

• To comply with international anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations.
• To fulfill Know Your Customer (KYC) and customer due diligence obligations required by our gaming license and regulatory authorities.
• To detect, prevent, and investigate fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• To respond to legal process, court orders, subpoenas, or requests from law enforcement or regulatory agencies.
• To enforce our Terms & Conditions and investigate breaches of our policies.

3.3. Security and Fraud Prevention

• To monitor platform usage for suspicious activity, unusual betting patterns, and indicators of fraud or account compromise.
• To implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• To verify the authenticity of transactions and prevent unauthorized access to your account.
• To conduct risk assessments and implement responsible gaming safeguards.

3.4. Customer Support and Communication

• To respond to your inquiries, requests, and complaints submitted via live chat, email, or phone.
• To send you important service-related notifications, such as account verification confirmations, deposit/withdrawal confirmations, password reset instructions, security alerts, and updates to our Terms or Privacy Policy.
• To notify you of changes to the platform, new features, maintenance schedules, or service interruptions.

3.5. Marketing and Personalization (With Your Consent)

• To send you promotional emails, SMS messages, or push notifications about bonuses, special offers, tournaments, and new game releases (only if you have opted in to receive marketing communications).
• To personalize your experience on the platform by displaying recommended games, markets, or content based on your betting history and preferences.
• To conduct market research, surveys, and customer satisfaction studies to improve our services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your communication preferences in your account settings, or contacting customer support at [email protected]. Opting out of marketing communications will not affect service-related notifications, which are necessary for account operation.

3.6. Analytics and Platform Improvement

• To analyze user behavior, platform performance, and service usage patterns to improve functionality, optimize user experience, and develop new features.
• To conduct A/B testing and experiments to enhance platform design, navigation, and conversion rates.
• To generate anonymized, aggregated statistics for business intelligence, reporting, and strategic planning purposes.

4. How We Protect Your Information

bigcor takes data security seriously and has implemented comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and bigcor servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) encryption. This ensures that sensitive information such as login credentials, payment details, and personal data cannot be intercepted or read by unauthorized third parties during transmission.
• Secure Data Storage: Personal information stored on bigcor servers is protected using advanced encryption protocols, secure access controls, and regular security audits. Passwords are hashed using one-way cryptographic algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): bigcor offers optional two-factor authentication for all accounts, providing an additional layer of security beyond username and password. We strongly recommend enabling 2FA to protect your account from unauthorized access.
• Access Controls: Access to personal information is restricted to authorized bigcor personnel who require such access to perform their job duties. All employees with access to personal data are bound by strict confidentiality obligations and receive regular training on data protection and privacy best practices.
• Regular Security Audits: bigcor conducts regular internal and third-party security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• Incident Response: bigcor maintains an incident response plan to detect, respond to, and recover from data breaches or security incidents. In the event of a breach affecting your personal information, we will notify you promptly and take all necessary steps to mitigate harm.

While bigcor implements robust security measures, no system can guarantee absolute security. You acknowledge that you provide your personal information at your own risk and that bigcor cannot be held liable for unauthorized access resulting from circumstances beyond our reasonable control, such as third-party hacking, phishing attacks targeting you directly, or your failure to keep your login credentials secure.

5. Data Sharing and Disclosure

bigcor does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal information with trusted third-party service providers and partners in the following circumstances:

5.1. Service Providers

We engage third-party companies and individuals to perform services on our behalf, including payment processing, identity verification, fraud detection, customer support, marketing services, data analytics, and IT infrastructure management. These service providers are contractually obligated to protect your personal information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2. Payment Processors

When you make a deposit or withdrawal, your payment information is transmitted directly to third-party payment processors (banks, e-wallet providers, payment gateways) who process the transaction on our behalf. These processors are certified to international security standards (e.g., PCI-DSS for card payments) and maintain their own privacy policies. bigcor does not store full payment card details (card number, CVV) on our servers.

5.3. Regulatory Authorities and Law Enforcement

bigcor may disclose your personal information to regulatory authorities, law enforcement agencies, courts, or other government bodies if required by law, court order, subpoena, or legal process. We may also disclose information to prevent fraud, enforce our Terms, protect the rights and safety of bigcor, our users, or the public, or comply with legal obligations under anti-money-laundering, counter-terrorism financing, or other applicable regulations.

5.4. Business Transfers

In the event that bigcor undergoes a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the platform before your personal information is transferred and becomes subject to a different privacy policy.

5.5. With Your Consent

We may share your personal information with third parties for purposes not described in this Policy if you provide explicit consent at the time of collection or sharing.

6. Data Retention

bigcor retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain accurate financial records. Specific retention periods vary depending on the type of information and the purpose for which it is used:

• Account Information: Retained for the duration of your active account and for a period of seven (7) years after account closure to comply with financial record-keeping and anti-money-laundering regulations.
• Transaction Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and audit requirements.
• KYC Documents: Retained for a minimum of seven (7) years after account closure as required by international AML/CTF regulations.
• Communication Records: Retained for three (3) years for customer support quality assurance and dispute resolution purposes.
• Marketing Communications Preferences: Retained until you request deletion or opt out of marketing communications.

After the applicable retention period expires, personal information will be securely deleted or anonymized such that it can no longer be associated with an identifiable individual. Some information may be retained in anonymized or aggregated form for statistical analysis and business intelligence purposes indefinitely.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information bigcor holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to legal retention obligations and legitimate business interests.
• Right to Restrict Processing: You may request that we limit the ways in which we use your personal information.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or other legitimate interests.
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw consent at any time (note that withdrawal does not affect the lawfulness of processing conducted before withdrawal).

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond to your request within 30 days and may require verification of your identity before processing the request. Please note that certain requests may be subject to limitations under applicable law, such as legal record-keeping obligations or ongoing investigations.

8. Cookies and Tracking Technologies

bigcor uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your use of the platform, improve user experience, analyze traffic patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow the platform to recognize you on subsequent visits and remember your preferences.

8.1. Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable core platform functionality such as account login, session management, and security features. These cookies are necessary for the platform to operate and cannot be disabled.	Session or up to 1 year
Performance Cookies	Collect anonymized data on how users interact with the platform, including page views, navigation paths, and error messages. Used to improve platform performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences, settings, and choices (language, currency, display options) to provide a personalized experience.	Up to 1 year
Marketing Cookies	Track your browsing activity across the platform and other websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns.	Up to 2 years

8.2. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, or to be notified when a cookie is set. However, disabling essential cookies may prevent you from accessing certain features of the platform or may cause the platform to function improperly. To learn more about managing cookies in your browser, consult your browser's help documentation.

9. Third-Party Links and Services

The bigcor platform may contain links to third-party websites, services, or resources that are not owned or controlled by bigcor. This Privacy Policy applies only to information collected by bigcor and does not govern the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit. bigcor is not responsible for the content, privacy practices, or security of third-party websites.

10. Children's Privacy

bigcor is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21 years of age, we will immediately suspend or terminate the account and delete all associated personal information. If you believe that we have inadvertently collected information from a minor, please contact us immediately at [email protected] so we can take corrective action.

11. International Data Transfers

bigcor operates internationally, and your personal information may be transferred to, stored in, and processed in countries outside of Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesia. When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses approved by regulatory authorities, adequacy decisions, or other legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

bigcor reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Policy on this page, and the "Last Updated" date at the top of this document will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Continued use of the platform after any modification constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or bigcor's data practices, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: Privacy Policy Inquiry
Live Chat: Available 24/7 via the platform
Support Hours: 24/7, all time zones (WIB, WITA, WIT)

We are committed to addressing your privacy concerns promptly and transparently. All inquiries will be responded to within 30 days of receipt.